Run stores, ecommerce and call centre on one Microsoft retail platform — with shared products, prices, stock and customers, and the back office on Dynamics 365 Finance and Supply Chain Management.
Dynamics 365 Commerce rollout
Native channels where they fit, integrations where your existing store already works.
What We Deliver
Every channel in Dynamics 365 Commerce, configured around how you sell.
Channels, assortments, product hierarchies, pricing, discounts and loyalty set up centrally, so every channel sells from the same rules.
The Store Commerce app or Store Commerce for web for cashiers, sales associates and store managers, with offline options where connectivity is poor.
B2C and B2B sites built with site builder and the Commerce module library, extended where your design and journeys need it.
Assisted ordering for phone and email sales, with order holds, returns and continuity orders for subscriptions.
Buy online and collect in store, ship from store, endless aisle and cross-channel returns, with stock visible across locations.
Custom POS and channel logic with the Commerce SDK, and integrations to stores, marketplaces and payment providers through the headless commerce APIs.
What Is D365 Commerce
Dynamics 365 Commerce is Microsoft's omnichannel retail application. It combines a central Commerce headquarters with in-store point of sale through the Store Commerce app, an ecommerce storefront managed in site builder, and a call centre channel for assisted orders. A headless commerce engine, the Commerce Scale Unit, serves the same products, prices, promotions and stock to every channel, while finance and supply chain run on Dynamics 365 Finance and Supply Chain Management. MageBytes implements Commerce, extends it, and connects it to existing online stores and marketplaces.
Plan My Commerce ProjectProducts, prices, discounts and loyalty are defined once and used in every store and online.
We build Magento, Shopify and BigCommerce stores too, so we know when to use the native storefront and when to integrate.
Connectra supports Dynamics 365 Commerce for orders, products, customers and invoices.
How We Work
Retail rollouts work best in waves. Timelines depend on channels, stores and integrations, and are agreed after discovery.
We map your channels, store operations, pricing, promotions, payments and fulfilment flows.
Channel setup, store topology, storefront approach, extensions and integrations are designed and signed off.
Headquarters, POS, storefront and integrations configured and built in reviewable sprints.
A pilot store and channel go live first, with staff training and fixes before wider rollout.
Remaining stores and channels go live in waves, with support and update testing afterwards.
In Depth
When Commerce is the right fit, and the choices that shape the project.
Commerce suits retailers and brands that run physical stores as well as online channels and want one platform for stock, pricing, promotions, customers and finance. It is built on the same platform as Finance and Supply Chain Management, so it fits best where that ERP is in place or planned.
If you sell mainly online and already run Business Central, a dedicated ecommerce platform integrated with the ERP is often simpler. We'll tell you which approach fits.
The native Commerce storefront shares pricing, promotions and stock with stores and call centre without extra integration. Some businesses prefer to keep Magento, Adobe Commerce or Shopify for the online shop. The headless commerce APIs make that possible: the store handles the shopping experience, and Commerce stays the source of truth for orders, stock and customers.
Store Commerce runs on Windows, iOS, Android and macOS, or in a browser. Stores with unreliable internet can use offline mode or a self-hosted Commerce Scale Unit; others run fully on Microsoft's cloud. We plan devices, peripherals, payment terminals and topology store by store.
Click and collect, ship from store and returns to any channel depend on accurate stock and clear order routing. We design those rules with your operations team, and connect marketplaces and other storefronts so their orders flow into the same process.
The main factors are the number of channels and stores, how much POS and storefront customisation is needed, payment and hardware choices, integrations, and whether Finance and Supply Chain Management is being implemented at the same time. A pilot-store approach keeps risk low. Licences are paid to Microsoft or your licensing provider separately.
Built by MageBytes
Connecting Dynamics 365 Commerce to other stores and marketplaces is work we've turned into a product.
A multi-tenant, no-code platform that keeps Dynamics 365 Commerce and Business Central in sync with ecommerce stores and marketplaces, so each business can map its own fields and pipelines.
Related Services
The ERP, ecommerce and integration work that usually sits alongside Dynamics 365 Commerce.
Every Dynamics 365 app we implement, integrate and support.
Dynamics 365The ERP back office that Commerce runs on.
Finance & SCMMagento, Shopify, BigCommerce and headless storefronts.
EcommerceUnified stock, orders and customers across channels.
OmnichannelStore-to-ERP sync for orders, stock and customers.
Ecommerce connectorCopilot readiness and custom agents for retail teams.
CopilotTell us about your stores, online channels and current systems, and we'll recommend an approach and rollout plan.
Got Questions?
Channels, POS, storefronts and integration — answered.
Commerce headquarters for central setup, the Store Commerce app for point of sale, an ecommerce storefront managed in site builder, and a call centre channel, all served by a shared headless commerce engine.
Commerce runs on the same finance and operations platform, and the back-office processes for finance, inventory and fulfilment come from Finance and Supply Chain Management. We plan the two together.
Yes. Commerce exposes headless APIs, so an existing store can handle the shopping experience while Commerce manages orders, stock and customers. Connectra, our sync platform, supports Dynamics 365 Commerce.
Yes. The Store Commerce app supports offline operation, and stores with unreliable connectivity can use a self-hosted Commerce Scale Unit. We plan the topology store by store.
Yes. Commerce supports B2B sites with customer-specific catalogues and pricing, alongside B2C sites, from the same headquarters.
Commerce includes a payment connector for Adyen, and other providers can be integrated through the payments SDK. We confirm options for your countries and hardware during design.
Yes. We extend POS and channel logic with the Commerce SDK and build custom storefront modules, keeping changes upgrade-safe.